Terms of Service

Definitions

We use these basic terms throughout the agreement, and they have specific meanings. You should know what we mean when we use each of the terms.

Agreement

The “Agreement” refers, collectively, to all the terms, conditions, notices contained or referenced in this document (the “Terms of Service” or the "Terms") and all other operating rules, policies (including the Privacy Policy, available at debugbear.com/privacy-policy) and procedures that we may publish from time to time on the Website.

Service

The “Service” refers to the applications, software, products, and services provided by DebugBear.

Website

The “Website” refers to DebugBear’s website located at debugbear.com, and all content, services, and products provided by DebugBear at or through the Website. It also refers to DebugBear-owned subdomains of debugbear.com.

User

“The User,” “You,” and “Your” refer to the individual person, company, or organization that has visited or is using the Website or Service; that accesses or uses any part of the Account; or that directs the use of the Account in the performance of its functions. A User must be at least 16 years of age.

DebugBear

“DebugBear,” “We,” and “Us” refer to DebugBear Ltd, as well as our affiliates, directors, subsidiaries, contractors, licensors, officers, agents, and employees.

Account

An "Account" represents your legal relationship with DebugBear. A “User Account” represents an individual User’s authorization to log in to and use the Service and serves as a User’s identity on DebugBear.

Account Terms

Required information

You must provide a valid name and email address in order to complete the signup process. For billing purposes you may also be asked to provide a valid company name, company number, VAT number, and place of business.

Account Requirements

We have a few simple rules for User Accounts on DebugBear's Service.

You must be a human to create an Account. Accounts registered by "bots" or other automated methods are not permitted.

One person or legal entity may maintain no more than one free Account.

You must be age 16 or older.

Your login may only be used by one person — i.e., a single login may not be shared by multiple people.

User Account Security

You are responsible for keeping your Account secure while you use our Service.

You are responsible for all activity that occurs under your Account.

You are responsible for maintaining the security of your Account and password. DebugBear cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

You will promptly notify DebugBear if you become aware of any unauthorized use of, or access to, our Service through your Account, including any unauthorized use of your password or Account.

Acceptable Use

Compliance with Laws and Regulations

Your use of the Website and Service must not violate any applicable laws, including copyright or trademark laws, export control laws, or other laws in your jurisdiction. You are responsible for making sure that your use of the Service is in compliance with laws and any applicable regulations.

Services Usage Limits

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without DebugBear's express written permission.

Private Content

Private Content (such as page data) allows the User to control who can access the Content.

Private Content may be accessible through a URL identifying the content using a hash. URLs to Private Content will only be disclosed to users that have been granted access.

Our staff may access your Private Content for support requests and to ensure quality of service.

Copyright Infringement

If you believe that content on our website violates your copyright, please contact us by emailing matt@debugbear.com.

Intellectual Property Notice

DebugBear and our licensors, vendors, agents, and/or our content providers retain ownership of all intellectual property rights of any kind related to the Website and Service. We reserve all rights that are not expressly granted to you under this Agreement or by law. The look and feel of the Website and Service is copyright © DebugBear Ltd. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS, Javascript, or visual design elements or concepts without express written permission from DebugBear.

Payment

Pricing

Our pricing and payment terms are available at debugbear.com/pricing. If you agree to a subscription price, that will remain your price for the duration of the payment term; however, prices are subject to change at the end of a payment term.

Upgrades, Downgrades, and Changes

If you change from a monthly billing plan to a yearly billing plan, DebugBear will bill you for a full year at the next monthly billing date. If you upgrade to a higher level of service, we will bill you for the upgraded plan immediately. If you choose to downgrade your Account, you may lose access to Private Content, features, or capacity of your Account.

Authorization

By agreeing to these Terms, you are giving us permission to charge your on-file credit card, or other approved methods of payment for fees that you authorize for DebugBear.

Responsibility for Payment

You are responsible for all fees, including taxes, associated with your use of the Service. By using the Service, you agree to pay DebugBear any charge incurred in connection with your use of the Service. If you dispute the matter, contact DebugBear Support. You are responsible for providing us with a valid means of payment for paid Accounts. Free Accounts are not required to provide payment information.

Cancellation and Termination

Account Cancellation

It is your responsibility to properly cancel your Account with DebugBear. You can cancel your Account at any time by going into your Account page.

DebugBear May Terminate

DebugBear has the right to suspend or terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. DebugBear reserves the right to refuse service to anyone for any reason at any time.

Survival

All provisions of this Agreement which by their nature should survive termination will survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Communications with DebugBear

Electronic Communication Required

For contractual purposes, you (1) consent to receive communications from us in an electronic form via the email address you have submitted or via the Service; and (2) agree that all Terms of Service, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that those communications would satisfy if they were on paper. This section does not affect your non-waivable rights.

Legal notice to DebugBear Must Be in Writing

Communications made through email or DebugBear Support's messaging system will not constitute legal notice to DebugBear or any of its officers, employees, agents or representatives in any situation where notice to DebugBear is required by contract or any law or regulation. Legal notice to DebugBear must be in writing and served to DebugBear's registered address.

Disclaimer of Warranties

DebugBear provides the Website and the Service “as is” and “as available,” without warranty of any kind. Without limiting this, we expressly disclaim all warranties, whether express, implied or statutory, regarding the Website and the Service including without limitation any warranty of merchantability, fitness for a particular purpose, title, security, accuracy and non-infringement.

DebugBear does not warrant that the Service will meet your requirements; that the Service will be uninterrupted, timely, secure, or error-free; that the information provided through the Service is accurate, reliable or correct; that any defects or errors will be corrected; that the Service will be available at any particular time or location; or that the Service is free of viruses or other harmful components. You assume full responsibility and risk of loss resulting from your downloading and/or use of files, information, content or other material obtained from the Service.

Limitation of Liability

You understand and agree that we will not be liable to you or any third party for any loss of profits, use, goodwill, or data, or for any incidental, indirect, special, consequential or exemplary damages, however arising, that result from:

your use or inability to use the Service;
any modification, price change, suspension or discontinuance of the Service;
the Service generally or the software or systems that make the Service available;
unauthorized access to or alterations of your transmissions or data;
statements or conduct of any third party on the Service;
any other user interactions that you input or receive through your use of the Service; or
any other matter relating to the Service.

Our liability is limited whether or not we have been informed of the possibility of such damages, and even if a remedy set forth in this Agreement is found to have failed of its essential purpose. We will have no liability for any failure or delay due to matters beyond our reasonable control.

Use Of Customer Logo And Name

DebugBear is granted the right to list the logo and name of its customers on its public facing marketing page.

Changes to These Terms

We reserve the right, at our sole discretion, to amend these Terms of Service at any time and will update these Terms of Service in the event of any such amendments. We will notify our Users of material changes to this Agreement, such as price changes, at least 30 days prior to the change taking effect by posting a notice on our Website. For non-material modifications, your continued use of the Website constitutes agreement to our revisions of these Terms of Service.

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Website (or any part of it) with or without notice.

Miscellaneous

Governing Law

Except to the extent applicable law provides otherwise, this Agreement between you and DebugBear and any access to or use of the Website or the Service are governed by laws of the England and Wales.

Section Headings

Throughout this Agreement, each section includes titles and brief summaries of the following terms and conditions. These section titles and brief summaries are not legally binding.

Severability, No Waiver, and Survival

If any part of this Agreement is held invalid or unenforceable, that portion of the Agreement will be construed to reflect the parties’ original intent. The remaining portions will remain in full force and effect. Any failure on the part of DebugBear to enforce any provision of this Agreement will not be considered a waiver of our right to enforce such provision. Our rights under this Agreement will survive any termination of this Agreement.