Updated 6 July 2023
The DebugBear website monitoring service "Service" is made available by DebugBear Ltd ("DebugBear").
Before you ("you" or "Company") use the Service please read all of the terms and conditions set out in these terms of service ("agreement").
By using any part of the Service you agree (on behalf of yourself and/or your Company) to this agreement and this agreement shall take legal effect between You and DebugBear on the date you start to use the Service ("Start Date").
By using this Service, you declare that you are 16 years or over.Agreed terms
(a) is unlawful, harmful, threatening, defamatory, obscene,
infringing, harassing or racially or ethnically offensive;
(b) facilitates illegal activity;
(c) promotes unlawful violence;
(d) is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
(e) is otherwise illegal or causes damage or injury to any person or property;
and DebugBear reserves the right, without liability to the Company or prejudice to its other rights, to disable the Company's access to any material that breaches the provisions of this clause.
(a) except as may be allowed by any applicable law which is
incapable of exclusion by agreement between the parties:
(i) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Service, any Software and/or Documentation (as applicable) in any form or media or by any means; or
(ii) attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Service or the Software; or
(b) access all or any part of the Service and Documentation in order to build a product or service which competes with the Service or any Services and/or the Documentation; or
(c) attempt to obtain, or assist third parties in obtaining, access to the Service, other than as provided under this clause 2; or
(d) introduce or permit the introduction of any Virus into DebugBear's network or the DebugBear Portal.
(a) planned maintenance carried out during the maintenance window
notified by DebugBear on the DebugBear Portal; and
(b) unscheduled emergency.
(a) providing general or technical support in the use of the
(b) ensuring quality of service; and/or
(c) undertaking analyses, creating metrics and examining the performance of the Service to facilitate improvements to the functionality of the Services provided.
DebugBear makes no representation, warranty or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any third-party website whilst using the Service, or any transactions completed, and any contract entered into by the Company, with any such third party.
(a) does not warrant that:
(i) the Company's use of the Service will be uninterrupted or error-free; or
(ii) that the Service or the information obtained by the Company through the Service will meet its requirements.
(b) is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and the Company acknowledges that the Service may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
(a) provide DebugBear with:
(i) all necessary co-operation in relation to this agreement; and
(ii) all necessary access to such information as may be required by DebugBear;
in order to provide the Service, including Company Data, security access information and configuration services;
(b) without affecting its other obligations under this agreement, comply with all applicable laws and regulations with respect to its activities under this agreement;
(c) shall be responsible for any of its users breaching this agreement.
(a) its credit card details to DebugBear, the Company hereby
authorises DebugBear to bill such credit card:
(i) on the Start Date for the Subscription Fees payable in respect of the Initial Subscription Term; and
(ii) subject to clause 14.1, on each anniversary of the Start Date for the Subscription Fees payable in respect of the next Renewal Period;
(b) makes a request for any payment method other than by credit card, DebugBear will provide the Company with details of the additional charges and pricing plan which alternative payment methods attract.
(a) DebugBear may, without liability to the Company, disable the
Company's password, account and access to all or part of the Service
and DebugBear shall be under no obligation to provide the Service
while the invoice(s) concerned remain unpaid; and
(b) interest shall accrue on a daily basis on such due amounts at an annual rate equal to 3% over the then current base lending rate of DebugBear's bankers in the UK from time to time, commencing on the due date and continuing until fully paid, whether before or after judgment.
(a) shall be payable in in the currency in which DebugBear’s invoice
(b) are, subject to clause 13.3(b), non-cancellable and non-refundable;
(c) are exclusive of value added tax, which shall be added to DebugBear's invoice(s) at the appropriate rate.
(a) all technical and commercial know-how, specifications,
inventions, processes or initiatives which have been disclosed to
the other by employees, agents and consultants of the disclosing
(b) any other confidential information concerning the other party's business, products which may be obtained and which is marked as confidential ("Confidential Information"),
(a) is or becomes generally available to the public (other than as a
result of its disclosure by the receiving party in breach of this
(b) was available to the receiving party on a non-confidential basis before disclosure by the disclosing party;
(c) may require disclosure to comply with applicable laws, a court order or any government or regulatory authority.
(a) the Company has sole responsibility for results obtained from
the use of the Service and the Documentation by the Company, and for
conclusions drawn from such use. DebugBear shall have no liability
for any damage caused by errors or omissions in any information,
instructions or scripts provided to DebugBear by the Company in
connection with the Service, or any actions taken by DebugBear at
the Company's direction;
(b) all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this agreement; and
(c) the Service and the Documentation are provided to the Company on an "as is" basis.
(a) for death or personal injury caused by DebugBear's negligence;
(b) for fraud or fraudulent misrepresentation.
(a) DebugBear shall not be liable whether in tort (including for
negligence or breach of statutory duty), contract,
misrepresentation, restitution or otherwise for any loss of profits,
loss of business, depletion of goodwill and/or similar losses or
loss or corruption of data or information, or pure economic loss, or
for any special, indirect or consequential loss, costs, damages,
charges or expenses however arising under this agreement; and
(b) DebugBear's total aggregate liability in contract tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the total Subscription Fees paid during the twelve-month period immediately preceding the date on which the claim arose.
(a) either party notifies the other party of termination, in
writing, at least 14 days before the end of the Initial Subscription
Term or any Renewal Period, in which case this agreement shall
terminate upon the expiry of the applicable Initial Subscription
Term or Renewal Period; or
(b) otherwise terminated in accordance with the provisions of this agreement;
and the Initial Subscription Term together with any subsequent Renewal Periods shall constitute the Subscription Term.
(a) the other party fails to pay any amount due under this agreement
on the due date for payment and remains in default not less than 21
days after being notified in writing to make such payment;
(b) the other party commits a material breach of any other term of this agreement and (if such breach is remediable) fails to remedy that breach within a period of 21 days after being notified in writing to do so;
(c) the other party goes into administration or suffers an event of insolvency or a petition is filed for the winding up of the affected party;
(d) the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business;
(e) any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned under sub-clauses (c) - (d) above.
(a) all licences granted under this agreement shall immediately
terminate and the Company shall immediately cease all use of the
(b) DebugBear may destroy or otherwise dispose of any of the Company Data in its possession; and
(c) any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination shall not be affected or prejudiced.
Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. The time for performance of such obligations shall be extended accordingly. If the period of delay or non-performance continues for 4 weeks, the party not affected may terminate this agreement by giving 30 days written notice to the affected party.
If there is an inconsistency between any of the provisions of this agreement and any DebugBear conditions on the DebugBear website, the provisions of this agreement shall prevail.
No variation of this agreement shall be effective unless it is in writing and agreed by the authorised representative of each party. For the avoidance of doubt "in writing" includes email.
A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not waive that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement.
Both parties acknowledge that in entering into this agreement neither party has relied on any statement, representation, assurance or warranty other than expressly included in this agreement.
DebugBear may assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this agreement.
This agreement does not confer any rights on any person or party (other than the parties to this agreement and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.
(a) sent by email to the addresses on the DebugBear Portal; or
(b) delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company).
(a) if sent by email, at the time of transmission, or, if this time
falls outside Business Hours in the place of receipt, when Business
(b) if delivered by hand, at the time the notice is left at the proper address;
(c) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting.
This agreement and any dispute or claim arising out of it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.
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